SHOP POLICIES

Welcome to The Violet Shot - Your Ultimate Destination for High-Quality Handmade accessories! We appreciate your trust in our products and services. Please take a moment to review our shop policies for a seamless shopping experience.

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We ship PAN India.

For International Shipments, contact us on WhatsApp: +91 99943 80367

or on Instagram : https://www.instagram.com/thevioletshot

 

1. Order Processing Time:

   - We strive to process and dispatch orders swiftly.
Expect your order to be processed within 1 - 3 business days after payment confirmation.

Currently we do not offer Cash on Delivery.
Only pre-paid orders will be taken for processing.
We request you to contact our team for payments & related queries.

We are available from 11 AM to 8 PM – MON to SAT.

Contact us at Whatsapp: +91 99943 80367

Or for faster response, on Instagram: thevioletshot

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2. Shipping Time:

   - Depending on where you live, shipping takes 7-15 days, shipped via our logistics partners. 
We request your patience in rare cases of delays due to unforeseen circumstances.

 

3. Shipping Providers:

   - We work with trusted shipping partners to ensure the safe and timely delivery of your orders.

Please mention correct address & phone number while placing order for locating your address correctly.
We shall share tracking id with you on your email id (provided at the time of placing order.)
Kindly mention correct e-mail id.

We ship through Bluedart.
In case your area is not serviceable by Bluedart, please expect parcels from Delhivery, Ekart Logistics or Speed Post (sent via India Post). This may vary from time to time.
Kindly contact our customer support for any queries.

Important care to be taken at the time of receipt of parcel: Do not Share OTP / Sign until you receive parcel or parcels in hand.

We ship orders above Rs. 10K or more in one or more lots to mitigate transit risk.
Kindly refer invoice sent along with order for items included in the parcel in hand.

 

4. Shipping Charges:

   - Standard shipping charges apply, and they will be calculated at checkout based on your delivery address.

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5. Return Policy:
 

   - We do not accept returns on our products due to the nature of the items.

However, if any item breaks or is damaged in transit, contact us within 48 hours of receipt of parcel with package opening video on our WhatsApp number 9994380367. We shall verify & help you with replacement / refund.

 

6. Customer Support:

   - For any questions, concerns, or assistance, please reach out to our dedicated customer support team on WhatsApp 9994380367 or on email id : thevioletshot.designs.gmail.com or through our "Contact" page on the website.

 

7. Order Cancellations:

   - Once an order is placed, it cannot be cancelled. Please review your order carefully before completing the purchase.

Unpaid orders are automatically cancelled after 24 hours.

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8. Quality Assurance:

   - We take pride in offering high-quality accessories.
If you encounter any issues with the quality of our products, please contact us, and we will address your concerns promptly.

 

9. Privacy Policy:

    - Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

 

Thank you for choosing The Violet Shot! We hope you enjoy wearing out beautiful accessories. If you have any further questions or need assistance, feel free to contact us. Happy shopping!